Privacy Policy

At Cognite Insight, we understand the importance of privacy and are committed to protecting your personal information. We comply with the New Zealand Privacy Act 2020 and relevant data protection regulations. This policy outlines how we manage personal information, how we protect it, and your rights.

1. Personal Information We Collect

Personal information refers to any data that identifies you as an individual. We collect personal information in the following ways:

Directly from you when you participate in our market research projects, surveys, or other research activities.
Through our website, including when you fill out contact forms or interact with cookies.
From publicly available sources or third parties where you have given consent for your information to be shared.

2. How We Use Personal Information

We use personal information for the purposes of conducting market research and delivering insights to our clients. Specifically, we may use your data to:

Conduct surveys, interviews, focus groups, online discussion boards and other research methodologies.
Analyse data to generate insights for our clients while maintaining anonymity.
Contact you regarding participation in research studies, if you have consented to this.
Improve our research methodologies, website, and services.
Comply with legal obligations or industry regulations.

We will not use your personal information for sales or marketing purposes without your explicit consent.

3. Consent and Anonymity

Participation in our market research activities is voluntary. Before collecting any data, we will seek your consent and explain:

What information we are collecting.
How the information will be used.
Your rights, including the option to remain anonymous or use a pseudonym where possible.

If you are under the age of 16, we will seek consent from your parent or caregiver to participate in any market research with us. We do not disclose identifiable personal information to our clients without your explicit consent. Insights and findings are typically shared in an aggregated and anonymized format.

4. Website Data and Cookies

Our website uses cookies to enhance user experience, improve our services and potentially promote our services to you by way of targeted advertising. These cookies collect:

Your IP address, browser type, domain name and access times.
Pages visited and interactions on our site.

You can adjust your browser settings to disable cookies, but this may affect website functionality.

5. Data Security and Retention

We take appropriate security measures, including encryption and secure storage, to protect personal information from unauthorized access, disclosure, or loss. We retain personal data only as long as necessary for the purpose it was collected, after which it is securely deleted or anonymized.

6. Disclosure of Information

We do not sell personal information. However, we may disclose information:

To third-party service providers assisting with research activities, under strict confidentiality agreements.
When required by law or regulatory obligations.
If you have provided explicit consent for specific disclosures.
If aggregated and anonymized for statistical or benchmarking purposes.

7. International Data Transfers

In cases where we need to share data with overseas partners (e.g., data processing services), we ensure compliance with the New Zealand Privacy Act 2020, including contractual safeguards.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you.
Request corrections if any information is incorrect or incomplete.
Withdraw consent at any time.
Make a complaint if you believe your privacy rights have been breached.

To exercise any of these rights, raise a concern or for further explanation of what we do with your information, please contact us at info@cognite.co.nz with the subject line 'Privacy'.

9. Updates to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website. For further information about our privacy practices, contact us at info@cognite.co.nz.